Create a Contact

Tickets will be assigned to Contacts, if a contact doesn't exists, it could be created in two scenario's:

• Create a Contact
  • Create a Contact automatically
  • Create a Contact manually

Create a Contact automatically

If a new User is setup and logged in succesfully for the first time, a Contact will be created automatically and will be linked to the user created.

Create a Contact manually

If a Ticket need to be assigned to a Contact whose user is not yet set up, a Contact could be created manually using the Contacts page. The email address set up for this Contact will be linked to the user to be set up.