Orders

There are several order types within the system. An order has one or more order-lines and one or more order-line-items. Order lines track products and a quantity, whereby order line items track individual items.

Orders typically follow the following flow in the system:

stateDiagram-v2

[*]-->concept
concept-->pending: confirm
concept-->cancelled: cancel
concept-->hold: hold
hold-->concept: release_from_hold
hold-->pending: release_from_hold
hold-->processing: release_from_hold
pending-->processing: allocate
processing-->processing: pick
pending-->cancelled: cancel
pending-->hold: hold
processing-->complete: final event
processing-->cancelled: cancel
processing-->pending: unallocate
processing-->hold: hold
complete-->[*]
cancelled-->[*]

Order lines will typically follow the same flow as orders, order line items follow a different flow, which is different depending on the order type.

Order types

Sales order

Order issued by an account to a ship items to a end-customer. Order line items for a sales-order follow this flow:

stateDiagram-v2

[*] --> pending
pending-->allocated: allocate
pending-->backordered: allocate
backordered-->allocated: allocate
allocated-->picked: pick
picked-->packed: pack
packed-->shipped: ship
shipped-->[*]

Transfer

Orders to transfer inventory from one location to another

stateDiagram-v2

pending-->backordered: allocate
pending-->allocated: allocate
backordered-->allocated: allocate
allocated-->picked: pick
picked-->packed: pack
packed-->shipped: ship
shipped-->expected
expected-->received: receive

PurchaseOrder

Orders to receive inventory from a vendor into a location

stateDiagram-v2
expected-->received: receive

For purchase orders, we will only create the inventory items once the order is confirmed.

Return Order

Orders to return inventory to the location it shipped from. Return orders may or may not be related to an Sales Order.

stateDiagram-v2
expected-->received: receive

For return orders, we will only create the inventory items once the order is confirmed.

Back orders

We allow you to configure a different method for back-orders. Under normal circumstances, we will use the regular ship-method instead. When backordered stock is allocated, we will change the order's ship-method to the configured back-order-ship-method

Auto-allocation

If configured, we auto-allocate orders upon confirmation. We will however always try and allocate backorders first. Periodically we will auto-allocate any backorders.